Xobni – Social CRM For Outlook – You May Be Surprised

I’ve been pretty vocal about my search for the “holy grail” of CRM‘s. There are a number of solutions out there and all are doing some pretty nice things in the way of integrating social media into a CRM platform but, nobody that I am aware of, at least not at an investment level that [...]

Social Media CRM – Gist Inside Salesforce

I’ve been a fairly frequent writer about CRM packages and my expectations regarding seeing them integrated closely with Social Media in the not too distant future. Well, over the past couple of weeks, this expectation has been rapidly inching closer to reality. Of course, the holy grail continues to be total integration that will include [...]

Salesforce and Gist – CRM Gets Social

I’ve done a reasonable number of articles over the past few months about CRM (Customer Relationship Management) programs. In my last article, I laid out my wish list for a CRM that would integrate Social Media. We are not quite there yet, however, offerings are definitely knocking on that door (smile). I am going to [...]

SalesForce.com / BlackBerry Integration

The picture to your left is not from my BlackBerry screen however, if I am going to integrate my handheld with my desktop, this is what I will be working with at my desk. While I am pleased to say that I finally have my BlackBerry dialed in where it is working correctly and consistently, [...]